Returns & Refunds Policy

At Byramudi Coffee, we take great care in packing every order and hope you enjoy every cup. If something isn't right with your order, we're here to help.

Eligible Returns & Replacements

As coffee is a perishable food product, we can only offer returns or replacements under the following circumstances:

• You received a damaged package.
• You received the wrong product.
• Your order arrived in an unusable condition due to damage during transit.

Please notify us within 48 hours of receiving your order so we can assist you promptly.

Items That Cannot Be Returned

For hygiene and food safety reasons, we are unable to accept returns or offer refunds for:

• Opened coffee packets.
• Products that have been used or consumed.
• Orders where the packaging has been opened after delivery.
• Orders where the delivery address provided was incorrect or incomplete.

How to Request a Replacement or Refund

Please email us at info@byramudicoffee.com within 48 hours of delivery with the following information:

• Your order number
• Your full name
• A brief description of the issue
• Clear photographs of:
  • The product received
  • The outer shipping package
  • The shipping label

Providing these details helps us investigate and resolve your request as quickly as possible.

Review Process

Once we receive your request, our team will review it within 2 business days.

If your request is approved, we will either:

• Send you a replacement product at no additional cost, or
• Issue a refund to your original payment method, depending on the nature of the issue and product availability.

Refunds

Approved refunds will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–7 business days for the amount to reflect in your account.

Order Cancellations

Orders may be cancelled only before they have been dispatched.

Once your order has been shipped, we are unable to cancel or modify it.

Need Assistance?

If you have any questions about your order, we're always happy to help.

Email: byramudicoffee@gmail.com

Phone: +91 95356 43355

Support Hours:
Monday to Friday
9:00 AM – 5:00 PM (IST)

Our Promise

Every bag of Byramudi Coffee is packed with care before it leaves our plantation. If we've made a mistake or your order hasn't arrived as expected, we'll do our best to make it right.

Thank you for choosing Byramudi Coffee