Refund policy

At Byramudi Coffee, we are passionate about delivering the highest quality coffee products and exceptional customer service. Your satisfaction is our top priority. This policy outlines our return and exchange process for coffee purchases, ensuring a smooth experience.

What Can Be Returned?

We believe in getting things just right for you. We accept returns of unopened coffee products within 24 hours of receiving your order, subject to the following conditions:

Damaged Coffee Packets: In the rare case that you receive a damaged coffee product, contact us within 24 hours of receiving your order.
Incorrect Item: If you receive an item that differs from your order, please contact us within 24 hours of receiving your order.

How to Report Issues with Your Coffee Order:

To initiate a return, please contact us within 24 hours of delivery by emailing us at support@byramudicoffee.com . Be sure to include the following information:

Your Name
Phone Number (Optional)
Order Number (if available)
A brief description of the issue (damaged product or incorrect item)
A photo of the damaged/incorrect item and the shipping label on the box

Return Process:

Once you submit your return request, our Operations Team will review it within 2 business days and respond with further instructions. This will include detailed instructions on how and where to send your package. Byramudi Coffee will cover the cost of return shipping for approved returns.

Our Support Hours:

Our normal support hours are Monday through Friday, 9am to 5pm IST. For any inquiries, concerns, or assistance regarding returns and refunds, please contact us during our support hours on 9535643355 or email us at info@byramudicoffee.com. Our dedicated team will be happy to assist you promptly.

Our Commitment to You:

We strive to ensure a positive coffee experience with Byramudi Coffee. If you have any questions, concerns, or receive an item different from your order, please don't hesitate to reach out to our Operations Team at sales@byramudicoffee.com or call us at 9535643355.

We appreciate your understanding and cooperation in adhering to our return and refund policy, as it enables us to maintain our commitment to quality and customer satisfaction. Thank you for choosing Byramudi Coffee.

Additional Notes: